Privacy Policy

Sulong Tech (“we”, “our”, or “us”) is an information technology services company providing custom software, hardware solutions, AI integrations, workflow automation, and IT consulting to businesses. We are the data controller for personal information collected through our website and our WhatsApp Business communications.

Contact: hello@sulongtech.com

We collect the following categories of personal information:

• Contact information: Name, email address, phone number (including WhatsApp number), and company name provided when you reach out to us.
• Communication content: Messages, inquiries, attachments, and project details you share with us via email, our website, or WhatsApp Business.
• Usage data: Pages visited, time spent, browser type, and IP address collected automatically when you visit our website.
• Business information: Details about your organisation, technical environment, and requirements that you voluntarily share during a consultation.

We process your personal information for the following purposes:

• To respond to your enquiries and provide quotations or proposals.
• To deliver IT services, support, and project updates you have contracted with us.
• To send service-related messages via WhatsApp Business, including project status updates, support notifications, and appointment reminders — only to contacts who have opted in.
• To improve our website, services, and internal processes.
• To comply with legal and regulatory obligations.
• To send occasional news about Sulong Tech services where you have given consent.

Sulong Tech uses the WhatsApp Business API, operated by Meta Platforms, Inc., to communicate with clients and prospects. By providing your WhatsApp number and consenting to receive messages from us, you acknowledge the following:

• Messages sent and received via WhatsApp are also subject to Meta's Privacy Policy (https://www.whatsapp.com/legal/privacy-policy).
• We will only send WhatsApp messages to numbers where express opt-in consent has been obtained.
• Message and data rates may apply depending on your mobile carrier.
• Message frequency varies based on your service engagement.
• You may opt out at any time by replying STOP to any WhatsApp message or emailing us at hello@sulongtech.com.

We rely on the following legal bases to process your personal information:

• Consent: Where you have explicitly agreed to receive marketing communications or WhatsApp messages.
• Contract: Where processing is necessary to perform services you have engaged us for.
• Legitimate interests: Where we have a legitimate business interest such as improving our services or responding to enquiries.
• Legal obligation: Where processing is required to comply with applicable law.

We do not sell your personal information. We may share it with:

• Meta Platforms, Inc.: As the operator of the WhatsApp Business API platform used to deliver messages.
• Service providers: Trusted third-party tools (e.g. hosting, analytics, project management) that process data only on our behalf and under confidentiality obligations.
• Legal authorities: When required by law, court order, or to protect the rights and safety of Sulong Tech or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, subject to the same privacy commitments.

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Client project data is retained for a minimum of five (5) years following project completion for legal and contractual purposes. Communication records via WhatsApp are retained for up to two (2) years. You may request earlier deletion at any time (see Your Rights below).

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include encrypted storage, access controls, and regular security reviews. However, no transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information where there is no overriding legal basis to retain it.
• Withdraw consent at any time where processing is based on consent.
• Object to or restrict certain types of processing.
• Opt out of WhatsApp Business messages by replying STOP or contacting us directly.

To exercise any of these rights, email us at hello@sulongtech.com. We will respond within 30 days.

Our website may use cookies and similar technologies to improve your browsing experience and collect usage data. You can control cookie preferences through your browser settings. We do not use cookies for targeted advertising.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our services are directed at businesses and their representatives. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the latest revision. We will notify active clients of material changes via email or WhatsApp. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data: